Diversity and Inclusion in the Workplace: Why it Matters and How to Get it Right

In today’s workplace, diversity and inclusion (D&I) aren’t just a nice perk to have. They are now essential for building a successful business. Companies that embrace different backgrounds can benefit from various perspectives and abilities to create a more innovative and engaging work environment. In Singapore, where we boast a multicultural society and an ageing population, it’s more crucial than ever to embrace D&I.

Why D&I Matters

A diverse workplace creates an environment where employees feel valued and supported. This can lead to better employee experiences, stronger collaboration, and higher employee retention.

According to a report by McKinsey & Company, diverse leadership in the workplace is strongly associated with holistic growth ambitions, greater social impact, and overall more satisfied workforces. However, despite the fact that research has consistently shown that diverse and inclusive workplaces perform better, a report from foundit found that 48% of organisations in Singapore still do not have diversity training programmes in place.

Job seekers today are looking for employers that prioritise diversity, equity, and inclusion. Companies that actively work to improve diversity and inclusion will not only build a strong brand as a nurturing employer, but they will also create a resilient and future-ready workforce.

Considerations for Creating a More Inclusive Workplace

While many businesses recognise the benefits of a diverse workforce, making it a reality takes continuous and concrete efforts, as well as thoughtful strategies. Some key areas to focus on are:

1. Supporting Singapore’s Ageing Workforce

As people work longer and retirement ages increase, companies need to rethink how they support older employees. Flexible work arrangements, re-skilling programs, and mentorship opportunities can retain experienced workers while ensuring smoother knowledge transfer to younger employees. Businesses that tap into the expertise of older workers can gain a competitive edge and foster an inclusive culture where all employees feel valued.

2. Creating Opportunities for Persons with Disabilities (PWDs)

Despite government initiatives promoting inclusive hiring, many PWDs in Singapore unfortunately still struggle to find employment. Employers can bridge this gap by making workplaces more accessible, offering training programs, and implementing assistive technologies in the workplace.

3. Embracing Cultural and Gender Diversity

Singapore is a global business hub, and having a diverse company that reflects different cultures gives businesses a stronger edge in international markets. Similarly, gender diversity, especially in leadership roles, leads to better business decisions and a more balanced workplace. By reviewing hiring and promotion policies, employers can eliminate bias.

4. Building an Inclusive Workplace Culture

Diversity alone is not enough. Companies must also foster inclusive cultures so that every employee feels safe enough to voice their ideas and perspectives. Leaders can set the tone by promoting open communication, offering inclusivity training, and supporting employee resource groups. A truly diverse and inclusive workplace ensures that all employees can thrive, regardless of their gender, race, or religion.

The Business Case for Diversity and Inclusion

D&I has clear business benefits. Companies with a diverse workforce tend to perform better, retain more top talent, and foster innovation. Additionally, as Singapore introduces more workplace fairness guidelines, such as the new Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) which promotes the fair treatment of all employees, regardless of race or ethnicity, it is important that employers take a concrete step towards a more inclusive workplace.

Practical Steps for Employers

For businesses looking to improve diversity and inclusion, some actionable steps include:

1. Review hiring practices: Ensure job descriptions, recruitment channels, and interview processes are free from bias.
2. Invest in inclusive training: Educate employees on unconscious bias, disability inclusion, and cultural sensitivity.
3. Encourage employee-led initiatives: Support employee resource groups and mentorship programs to foster inclusion.
4. Measure progress: Track D&I efforts through employee feedback and data-driven insights to refine and strengthen strategies over time.
5. Improve workplace accessibility: Implement accommodations such as ergonomic workstations, assistive technology, and flexible work options.

How PERSOLKELLY Singapore Can Help

Building diverse and inclusive workplaces requires the right talent and expertise. At PERSOLKELLY Singapore, we can help you strengthen your Human Resources team by connecting you with HR professionals who specialise in driving diversity, equity, and inclusion. Whether you’re looking to refine your D&I strategy, enhance your company culture, or create a more inclusive workplace, our experts can support you in building a workforce that is future-ready.

Final Thoughts

Diversity and inclusion aren’t just about ticking boxes. They’re about creating a work environment where everyone, regardless of age, ability, or background, feels safe and empowered to thrive. In Singapore’s evolving workforce landscape, companies that take meaningful action on inclusion efforts will not only gain a competitive edge but also build a more engaged, high-performing, and diverse workforce.

By taking proactive steps today, employers can shape a company culture that is not just diverse, but truly inclusive and future-ready.

If you're interested in exploring more about best practices for fostering a diverse and inclusive workplace, be sure to read it here 👇:

Building a Diverse and Inclusive Workplace: Best Practices for Recruitmen